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Frequently asked questions

How does the laundry service work?

Simply book your collection online at a time that suits.
Have your laundry ready, and we’ll take care of the rest — collecting, cleaning, folding, and returning everything to your door, fresh and ready to wear.

Do I need to be home for collection or delivery?

Not at all.
Laundry can be left in a secure, pre-arranged spot, making the service easy to fit around your day.

What products are used?

We proudly stock & use EcoStore New Zealand laundry liquids, Fabric softeners, stain treatments.

How is pricing calculated?

Our pricing is based on the weight of your laundry, at a rate of $5 per kg, with a minimum service charge of 5kgs.
You’ll receive a clear invoice before delivery, so everything is straightforward and transparent.

How do I pay?

Depending on your order or booking, Payment is either made securely online.
Or, once your service is complete, an invoice will be sent to your email prior to delivery.